Quicklizard Status Page

Quicklizard has created a status page to keep clients informed about current outages and planned maintenance. This guide will show all you need to know about it.

To access the status page simply login to the Quicklizard platform and click on the status page link under 'Documentation' in the navigation bar

The page provides information on 4 main components:

1. User Interface: Refers to the Quicklizard web platform interface. If there are issues in the interface, this doesn't impact the actual results. Most UI issues would relate to log in or dashboards.
2. Pricing process: Any issues in the technichal services that make up the pricing process and that would cause in the overall pricing process would be covered under the 'pricing process' component.
3. API: Manages connections and data transfers between Quicklizard systems and external platforms over API.
4. Delivery mechanism: Handles the delivery of files and data either via secure file transfer protocol services, email, or other mechanisms.

Email Updates

Stay informed by subscribing to automatic email updates. This way, you'll receive notifications whenever the status of a component changes or when a planned maintenance event is scheduled.

To Subscribe:

1. Go into Quicklizard status page as shown above.
2. Hover over the top right side of the status page and click on "Get Updates".
   
3. Enter your email address.
4. Choose the components you want to monitor or select "All" for comprehensive updates.

We highly recommend subscribing to ensure you're always aware of any disruptions or maintenance events in advance.

When an issue occurs with one or more components, the status page will automatically be updated to reflect the current situation. The situation will be described using the below status levels. 

 

Status Levels 

• Operational: Everything is working as expected.
• Degraded: Services are functional but may be slower than usual.
• Partial Outage: Minor issues are causing disruptions. Specific details will be provided.
• Major Outage: The service is not functioning properly and has significant interruptions.
• Under Maintenance: Quicklizard is performing planned maintenance that impacts availability or performance.